Welcome to Sevan Home Care. By accessing our website, creating an account or booking a service, you agree to these Terms & Conditions. Please do not use our services if you do not agree with these terms.
1. Acceptance of Terms
These terms apply to your use of the Sevan Home Care website and the services made available through it. Additional terms may apply to particular services or promotions and will be communicated where relevant.
2. Our Services
Sevan Home Care helps customers request home repair, maintenance, cleaning and other services offered on the website in supported locations.
Service availability depends on your location, the service selected, technician availability and other practical requirements. Listing a service does not guarantee that it is available at every address or at every time.
The scope of work, applicable charges and any additional requirements should be clarified before the work proceeds.
3. Bookings and Appointments
- You must provide accurate contact details, service address and booking information.
- A booking request may be subject to confirmation and technician availability.
- Appointment times may change because of unforeseen circumstances. We will make reasonable efforts to communicate important changes.
- You should contact our support team promptly if you need to correct booking details or request a cancellation.
4. Customer Responsibilities
You agree to:
- Provide complete and accurate booking information.
- Ensure safe and reasonable access to the service location.
- Explain the requested work and relevant issues accurately.
- Inform the technician of known hazards relevant to the work.
- Pay applicable charges that have been communicated and agreed.
- Use the website and services lawfully and respectfully.
5. Pricing and Payments
Prices and charges will be communicated through the booking process or by our authorised representative, as applicable. The final amount may depend on the confirmed scope of work and any additional work approved by the customer.
Where additional charges arise, the customer should be informed of the applicable amount and scope before the additional work proceeds.
You are responsible for ensuring that payment details are accurate and that the selected payment method is authorised for use.
6. Refunds and Cancellations
Payments made successfully for services or products are non-refundable under Sevan Home Care's general policy, except where a refund is required by applicable law or expressly approved under an applicable exception.
If you are charged incorrectly, charged more than once for the same transaction, or encounter another genuine payment-processing error, contact our support team with the transaction details. We will review the issue and take appropriate corrective action where a payment error is confirmed.
Booking cancellation, rescheduling and any cancellation-related charges are subject to the applicable booking terms and our Refund & Cancellation Policy.
For complete details, please read the Refund & Cancellation Policy .
7. Technicians and Service Access
We may coordinate with technicians or service professionals to fulfil bookings. Customers must provide appropriate access to the work area and communicate relevant safety concerns.
If the work cannot safely or reasonably proceed, the appointment may need to be rescheduled or reviewed with our support team.
8. Prohibited Use
You must not:
- Use the website for unlawful or fraudulent purposes.
- Submit false bookings or knowingly misleading information.
- Attempt unauthorised access to our systems or accounts.
- Interfere with the operation or security of the website.
- Harass, threaten or discriminate against customers, technicians or staff.
9. Liability and Service Issues
If you have a concern about a booking or completed service, please contact us promptly with the relevant details so we can review it.
Nothing in these terms excludes or limits any rights, guarantees or liabilities that cannot lawfully be excluded or limited under applicable law.
10. Privacy
Our handling of personal information is explained in our Privacy Policy . Please review it to understand how your information may be collected and used.
11. Changes to These Terms
We may update these terms when our services, operational practices or legal requirements change. Updated terms will be published on this page with a revised date where appropriate.
Your use of the website after updated terms take effect will be subject to applicable law and the terms then in force.
12. Contact Us
For questions about these terms, bookings or payments, contact Sevan Home Care:
Email: support@sevanhomecare.com
Phone: +91 87673 84123