Sevan Home Care is committed to providing respectful, fair and professional home care services to every customer.
Last Updated: October 2026
Sevan Home Care believes that every customer, employee, technician and service partner deserves to be treated with dignity, fairness and respect. We are committed to providing an inclusive environment where everyone has equal access to our services, subject to applicable laws and legitimate service requirements.
We do not tolerate unlawful discrimination, harassment or unfair treatment in our services or business interactions on the basis of characteristics protected by applicable law, which may include:
This commitment applies to the extent required by applicable law and relevant service arrangements.
We aim to ensure that customers receive professional service based on their booking requirements, service availability, location and the nature of the requested work. Our staff and service partners are expected to communicate politely and treat customers fairly.
Employees, technicians and service partners working with Sevan Home Care are expected to:
Customers are also expected to treat technicians, employees and service partners respectfully. Abusive, threatening, harassing or discriminatory behaviour may be reviewed and, where appropriate and lawful, may result in a booking being declined, suspended or cancelled.
If you believe that you have experienced discrimination or unfair treatment connected with a Sevan Home Care service, please contact our support team. Where possible, include the booking reference, date, details of the incident and any relevant supporting information.
We will review concerns fairly and take appropriate action based on the available information and applicable policies and laws.
We will handle reports sensitively and share information only where reasonably necessary to review and address the concern, subject to applicable law. Retaliation against a person for raising a genuine concern in good faith is not acceptable.
Where a violation is substantiated, Sevan Home Care may take appropriate action, which may include guidance, corrective measures, restriction of access to services or termination of a business relationship, as permitted by applicable law and relevant agreements.
We may update this policy from time to time to reflect changes in our services, operations or legal requirements. The updated version will be published on this page with its revised date.
If you have questions about this Anti-Discrimination Policy or wish to report a concern, please contact Sevan Home Care through the Contact Us page.
