At Sevan Home Care, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains our practices when you visit our website, create an account, request a service or communicate with us.
1. Introduction
In this policy, "Sevan", "we", "our" and "us" refer to Sevan Home Care and the team responsible for providing our home care and maintenance services.
By using our website or services, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek that consent separately.
2. Information We Collect
Depending on how you use our services, we may collect:
- Contact information: Your name, phone number, email address and other details you provide when contacting us.
- Address information: Your selected service location and address details needed to arrange a home service.
- Booking information: Requested service, appointment date and time, booking status and relevant service history.
- Account information: Information associated with your account and authentication.
- Technical information: Certain browser, device, usage and diagnostic information that may be collected when you use our website.
- Communications: Information you include in enquiries, feedback or customer support requests.
Please provide only information that is relevant to your enquiry or service booking.
3. How We Use Your Information
We may use your information to:
- Create and manage customer accounts.
- Process service requests and bookings.
- Coordinate appointments with relevant technicians.
- Send booking confirmations and service updates.
- Respond to enquiries and provide customer support.
- Maintain website security and prevent misuse.
- Improve our services and website experience.
- Meet applicable legal and regulatory obligations.
We will not use personal information for purposes incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
6. Data Storage and Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, record keeping and applicable legal obligations.
7. Your Privacy Rights
Depending on applicable law, you may be entitled to request access to, correction of or deletion of certain personal information, or to object to or restrict particular processing.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.
8. Children's Privacy
Our website and home services are intended for people able to use them under applicable law. We do not knowingly seek to collect personal information from children where parental consent or other legal authorisation is required.
If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our services, practices or legal requirements. The updated version will be published on this page with a revised update date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact Sevan Home Care:
Email: support@sevanhomecare.com
Phone: +91 87673 84123