This policy explains how Sevan Home Care handles payment-related concerns, booking cancellations and refund requests. Please read it carefully before completing a payment or confirming a booking.
1. Overview
Customers should review the selected service or product, booking details and applicable charges before confirming an order or payment.
Refund requests are reviewed according to this policy, the circumstances of the transaction and applicable law. Submitting a request does not automatically mean that a refund will be approved.
2. Non-Refundable Payments
Once payment for a service or product has been successfully completed, the payment is generally non-refundable under Sevan Home Care's policy.
A customer cannot assume that a refund will be available simply because they change their mind, no longer require the service, or have already completed the purchase.
This general rule does not remove any refund, cancellation or other rights that must be provided under applicable law. Any legally required exception will be handled accordingly.
3. Wrong or Incorrect Payments
If you believe that you paid the wrong amount, paid for the wrong booking, or made a payment in error, contact our support team as soon as possible.
We will review the transaction details, booking information and available payment records. If an actual payment error is verified, we will determine the appropriate corrective action in accordance with the payment provider's process and applicable law.
A request based on an incorrect payment is subject to verification and is not an automatic guarantee of a refund.
4. Duplicate Payments
If your account appears to have been charged more than once for the same booking or transaction, please contact us with the relevant transaction references.
We will check whether the transactions represent duplicate successful charges or whether one of them is pending, failed or otherwise still being processed by the payment provider.
Confirmed duplicate charges will be reviewed for appropriate correction, subject to verification, payment-provider procedures and applicable law.
5. Failed or Pending Transactions
A payment may show as failed or pending even when your bank or payment provider temporarily displays an amount as deducted.
Please check the transaction status with your bank or payment provider. If the amount remains deducted and the transaction is not resolved, contact our support team with the transaction reference, date and amount.
We will review the information available to us. Reversals of failed or pending transactions may depend on the bank or payment provider's procedures and processing timelines.
6. Booking Cancellations and Rescheduling
If you need to cancel or reschedule a booking, contact Sevan Home Care as early as possible, preferably before the scheduled appointment.
Cancellation or rescheduling does not automatically entitle a customer to a refund of a successful payment. Any applicable cancellation charges or exceptions will be assessed according to the confirmed booking terms and applicable law.
If Sevan Home Care cannot provide a confirmed service, please contact support so the situation can be reviewed and an appropriate resolution considered.
7. Service or Product Issues
If you believe that a service was not delivered as agreed, or a product-related issue has occurred, contact our support team and explain the concern.
Please provide the booking or order reference, a description of the issue and any relevant supporting information. We will review the matter and respond in accordance with the applicable service terms, product terms and legal requirements.
A service or product complaint does not itself guarantee a refund.
8. How to Raise a Payment or Refund Request
To help us review your request, please provide:
- Your name and registered contact details.
- The booking or order reference, if available.
- The transaction reference or payment ID.
- The payment date and amount.
- A clear explanation of the issue.
- Relevant payment confirmation or supporting evidence.
Do not send your password, OTP, PIN, CVV or complete payment-card details to our support team.
9. Review and Processing
Our team may contact you for additional information to verify a request. Review time can vary depending on the nature of the issue and the response from the payment provider or bank.
Where a refund or payment correction is approved, the transaction will be handled through the applicable payment process. The time taken for the amount to appear in your account may depend on your bank or payment provider.
We will communicate the outcome using the contact details available to us where reasonably possible.
10. Statutory Rights and Exceptions
Nothing in this policy is intended to exclude, restrict or override a right or remedy that cannot lawfully be excluded or restricted under applicable law.
Where a refund, cancellation or other remedy is legally required, the applicable legal requirements will take precedence over any conflicting part of this policy.
11. Changes to This Policy
We may update this policy when our payment procedures, services or legal requirements change. The latest version will be published on this page.
12. Contact Us
For payment issues, cancellation requests or questions about this policy, contact Sevan Home Care:
Email: support@sevanhomecare.com
Phone: +91 87673 84123